What is the cost to the merchant?
The complete system itself, comparable to competitive systems costing upwards of $7500 or more per station, is professionally installed and programmed at zero upfront cost to the merchant, in return for the merchant processing with UBC. Similarly to a free cell phone or free alarm system, a service agreement is required. The service agreement, depending on configuration, is $69 per month per system plus $59 per quarter for software support. The majority of POS system competitors charge for service agreements (not to mention out of warranty repair and replacement costs) typically in the range of 15-20% of the value of the system.
What does the merchant get for his $69?
The merchant receives
- A 5-wire touch screen monitor with magnetic swipe reader
- An Intel dual-core processor POS system
- A cash drawer
- A thermal receipt printer
- A customer display pole (retail only)
- A laser barcode reader (retail only)
- Custom programming of the system for their business
- On-site installation
- On-site training
- One cable run per system
- Lifetime warranty including guaranteed replacement of defective parts
- On-site repair
- Report management
- Remote back-ups
- 24/7 phone support
Is there a limit on how many free POS systems a merchant qualifies for?
No, there is not. Underwriting routinely qualifies for the maximum number of systems needed.
Does Harbortouch work with gift cards?
Harbortouch POS systems work with our in-house gift card system.
Does Harbortouch work with loyalty cards?
Our loyalty card program should be released in the second or third quarter 2011.
Is the system compatible with Quickbooks or other accounting software?
Harbortouch online reporting system allows exporting in a format that can be imported to most accounting systems.
Can the merchant use the POS system as an office computer, for web surfing, emails etc?
The answer is yes, but this practice is discouraged, as internet surfing and other programs will likely slow down the system and make it vulnerable to viruses and spyware.
How does wiring and cabling work?
The POS system is run on a network requiring it to be connected to a router via category 5 (cat 5) cable, A cable run of up to 10 feet from the POS system to the wall outlet is included with each package. Advance cable packages requiring longer runs or going through walls or above ceilings may be arranged; these services will be billed separately.
Who does the installation?
We have a nationwide network of professional installers.
Who trains the merchant?
Our installers will provide unlimited free on-site real-time remote training from our dedicated team of implementation specialists at Harbortouch, for as long and as often as necessary.
What is Lighthouse software?
Lighthouse software is a management and reporting tool that communicates information between the interactive Merchant System (IMS) and the POS system, effectively integrating the POS credit card aspects of the merchant’s business. It eliminates the need for a back-office PC by allowing the merchant to access the information on their POS system from any internet connected computer. Features of Lighthouse include:
- Run real time reports
- Make menu changes or adjustments remotely
- Delivery of alerts via computer or cell phone (deposits, fresh sheet alerts, etc.)
- Auto back-ups
- Enhances instant programming and re-implementation of defective switched-out parts
What happens if the merchant cancels early during the 5 year service agreement?
The merchant would be responsible for the remaining number of months on the service agreement. Doing the arithmetic, the merchant is probably STILL financially better off than had he spent upwards of $7000 on a competing system.
Does the POS work on both dial and IP processing?
POS systems are designed to work only on high-speed IP processing networks.
How will UBC handle a defective or broken POS system?
Assuming the merchant is up-to-date on their service agreement payments, we will provide 24/7 support. This includes priority swaps of broken or defective equipment. We maintain daily back-ups of merchant systems, so we can remotely program a new system and send out fully programmed swaps ASASP. This is essentially a lifetime warranty for as long as the merchant processes with UBC.
Will the system stop working if the internet goes down?
The POS system functions will continue to work, receipts will still print, orders can still be taken, and communication to the kitchen will continue. The credit card processing functionality will not work. For back-up purposes in case of emergency such as internet failure, all merchants receive “Dial-Pay” as a back-up processing method.
Will the system stop working if just one system goes down?
Probably not. If the merchant has three systems and one goes down, typically the other two will work fine.
MORE QUESTION? Please call (561) 736 1557 or 1-877-689-1691. Or email amspcs@juno.com
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